dreame
Ling tang
I just changed my upstairs from carpet to lvp floor.Dreame L50 is game changer for my new floor cleaning.i have run multiple cleaning cycles already.it can do full house cleaning or selected room cleaning.the app shows all the cleaning history, area and time spent.it automatically empties dust,washes and dries the mop.smart navigation great cleaning power.very impressed with this performance highly recommend.definitely will get another one for my downstairs.
Debbie
Bought this in January when moving into a new house. Set it up in February. It quit working in early June. Barely made it 4 months. My mom ended up having to just shut it down til I returned from summer vacation. It's ULTRA all right; ultra overpriced and ultra piece of crap. It performed JUST OK when it was working. Definitely NOT worth the price I paid when it WAS working, now it isn't worth ANYTHING. Just sits there and keeps saying that its wheels are not on the ground and I need to move it to a flat open space and/or I need to clean the cliff sensors (video attached). The thing is practically brand new and it IS clean. I tried everything. I reset to factory, checked firmware, cleaned again and again. No luck, continues to do the same thing. Now I have to ship it to them to have it fixed, which is extremely inconvenient and a TOTAL WASTE OF MY TIME! For the price I paid, it should have been a much better quality product with proper quality control. After searching forums, this cliff sensor issue is a common problem. So I would highly discourage everyone from purchasing the L50 Ultra (piece of junk) and risk you yourself receiving a lemon as well.
Damaris Osegueda
“The DREAME L50 Ultra works amazing and makes cleaning so much easier. The suction is powerful, the mop feature works great, and I love the auto-empty and self-cleaning functions. The size is perfect — not bulky at all and looks very elegant in my home. The battery also lasts a long time, which makes it even more convenient. Definitely worth the investment
Ella
MY ⭐️RATINGS:
5⭐️- EXCEEDS MY EXPECTATIONS! TOP QUALITY & MUST HAVE.
20260512
We have two of these, this one and . This device is incredibly effective at cleaning our main floor, including our kitchen, dining room, family room, mudroom, laundry room, and more. It uses AI-enhanced detection maneuvers to navigate around each door, over small thresholds, and around objects. It even gets close to the edges where animal fur tends to accumulate. The mopping action thoroughly cleans the floor. I’ve had to learn the difference between hot mopping and steam cleaning. Essentially, one uses chemicals, while the other doesn’t. This device uses a cleaning solution in addition to its mopping action, which scrubs the floor.
The best feature of this vacuum/mop cleaner, unlike the other one we have, is its suction power. This is something new to me that I’ve learned about vacuums. While 30,000Pa is good, 35,000Pa is incredible, especially if you have pets. The best part is where I keep our litter boxes in the laundry room. This device can even pick up the tiniest bits of cat litter that may have fallen on the cat’s feet. Additionally, I can set the device to go over areas a second time, especially the litter box area.
Overall, I’m impressed with this device and believe DREAME has made significant progress in the robotic vacuum/mop market. Its capabilities, while I’m out running errands, have made my days much more efficient.
This DREAME Ultra Robot Vacuum and Mop is a bit pricey, but since it’s from a reputable brand, I understand that I’ll have to pay a bit more for the quality.
Hannah
It's hard to describe how life-changing this vacuum cleaner/mop has been. We have small children and had all but given up on keeping up with the mess and regularly having a clean house, but after cleaning the same spot eight times in a day, we broke down and decided to invest... We thought we would regret spending so much money on a convenience like this, but we have not regretted a single penny! This thing does an incredible job of maintenance cleaning, and while it (mostly the app) has occasional glitches and is not perfect, it has far exceeded our expectations. It does an amazing job of cleaning wet and dry messes (it can clean up an entire plate of scrambled eggs or cup of spilled juice) gets right into the corners and a long baseboards, and can do our whole 1500 ft² floor in an hour or two. It is not too loud, and running every single day, only needs the water replaced 2 to 3 times a week, depending on how bad our messes are. It doesn't completely replace the need to manually mop stuck on food or dried on stains, but it keeps any amount of mess from building up over time. We also did not expect the joy of waking up every morning to perfectly manicured carpets, with their clean parallel lines... It's actually pretty sad how much joy this thing brings us. If you're on the fence and can't spare the cash, we can't recommend this enough!
Customer Review
This robot is amazing for keeping the floors clean without me having to babysit it,the navigation system is really impressive, it maps out the rooms with such detail that even the little corner table is maped, and the obstacle avoidance handles things like cords and random stuff left on the floor, the vacuuming power is solid, especially on hard floors and rugs where it really seems to pick a lot of dust and debris, I really like cleaning feature for high traffic areas, which is perfect for when the kids or dogs are passing all the time, and the self cleaning dock is a massive convenience, it’s loud for a few seconds when is empititing itself but that’s far for not having to deal with the dustbin constantly, the mopping function works well for general upkeep and gives the floors a nice refresh, but it’s more for maintenance than heavy duty scrubbing of old, stuck on messes that even with the mop are hard to remove, while the app has a bit of a learning curve at first, once you have your settings dialed in, and the scheduled cleaning it’s mostly a set it and forget it kind of robot that actually does what it’s supposed to do, even the app tells you don't forget to empty the dirty water.
Rob
I had high hopes for this unit after my roborock ran over dog poop and couldn't be cleaned due to the design (couldn't clean wheels).
I've been disappointed in this dream model. While ad advertised as pet friendly, it is not. The coverage for the vacuum pushed the dog hair around and when it switches surfaces from hardwood to carpet it dumps clumps of dirt and hair. The photo is one instance.
Unfortunately the mobility is questionable at best- the unit comes with a warning not to rely on "keep pit zones." True to their word, I found the vacuum cleaning my patio as it managed to get over a 2" door berm. Worse- it can climb the berm but constantly gets stuck on door mats.
I don't have a big house, but the battery will last for a mop or vacuum for a 1800 sq ft house but not both. Has to charge between.
While the unit has a clean appearance, the large flat tops tends to collect dust as the vacuum emptied so needs regular cleaning too.
Mdrndgtl
Let me give you some context before I get into the L60 specifically, because I think it matters. Over the holidays I went on a bit of a robovac journey, trying out robotic vacuums in the $400 to $700 range.
First stop was the MOVA P10, which is actually made by the same parent company as Dreame. The MOVA blew me away initially. The mapping was incredible, it took pictures of my cats when it spotted them around the house, and for about a week I had one of those genuine "this is what living in the future feels like" moments. Then the LIDAR unit started throwing errors and it could not leave the dock. One week. Done.
So I moved to my second choice: the Dreame L40. More expensive than the MOVA, but same parent company, so figured I was in good shape. I was not. The DreameHome app was painfully slow. Map editing was a chore and the mapping itself was inconsistent. To top it off, the vacuum missed stains on my tile floors so reliably that it seemed intentional. I gave up on it within a few days and got my money back.
At this point I was dismayed because I felt as though the vacuums inside my price point were all going to have their flaws and I would just have to deal with it. But I was wrong.
The third vacuum I got was a Roborock S5V and that is where things turned around. The hardware was impressive, despite it having a lower suction rating than either previous vacuum. And the software? The Roborock app is fantastic! Fast, responsive, intuitive. Map editing actually worked. Obstacle avoidance was not perfect, I'll be honest here, the robot will catch cords and get hung up occasionally, but overall I felt like I finally got my money's worth. I still have it and still like it.
But in the back of my mind, I kept wondering what robots in the $700+ price category are like? Do they solve all the issues I experienced with the three robots I tried? What about the robots that cost $1,000+? Those have got to be amazing right? So when I got the chance to review the Dreame L60 Pro Ultra, listed at the time at $1,400, I was absolutely floored. I'd finally get to experience my dream robot vacuum.
The Dreame L60 Pro Ultra promises 35,000Pa of suction, smart obstacle avoidance with photos, the pet interaction features I loved on the MOVA P10, and something called ProLeap threshold crossing, which meant the vacuum could traverse ledges of up to nearly 3.5 inches. That last one had me excited because it meant the robot could potentially cross the rail on my sliding glass door and clean the patio. I was in.
Well, I've had it for a few days now and I am glad I kept to my price range over the holidays. More money doesn't always get you a better product, especially in this case. The Dream L60 has some real problems.
Let's start with the app. Since the L60 uses the same DreameHome app as the L40, I knew going in there might be some issues. I told myself that maybe at the $1,400 price point there would at least be faster communication between the app and the vacuum. Nope. Setting changes still take a noticeable second and a half to register. Map editing is still slow and frustrating. The whole app feels like it was built by a team that does not use it. No amount of amazing hardware is going to make the app experience better. Plus, bad software will bleed over into other software-related functionality, like CleanGenius mode.
I've been running the Dreame L60 in CleanGenius mode which is Dreame's AI driven automatic cleaning setting (no custom room cleaning settings, no mop on/off configuration) for a few days now. I figured, this functionality is here for a reason: let's just set it and forget it and let it do it's thing. I'll make the human decisions, you make the robot vacuuming decisions. Well, what it decided to do was spend two hours spinning in circles in my wife's office. Not cleaning it, just spinning. I figured maybe the robot had happened upon an especially dirty patch of carpet with deeply embedded pet hair. Just to rule that out, I moved the robot and vacuumed the area myself. Nah, it just went right back to spinning. A quick search online confirmed other Dreame users experience this same behavior, so this is not an isolated quirk. It appears to be a company wide software issue. Whether it is the LIDAR, the app, or the algorithm is unclear, because Dreame does not make it easy to find out. I tried to check the cleaning history in the app for clues on what was happening, but as you might have guessed by now, I was disappointed in the app experience again. The 'cleaning history' is essentially useless. It logs a start time and an end time and almost nothing in between. It reads like a timesheet from someone who did nothing all day and hoped nobody would notice. Check my screenshots: it punched in at 8:00am and out at 8:00pm with not a lot of details on what it was up to during that time.
Okay, so maybe I can set this thing to custom cleaning and define settings for each room, etc. etc., so at least it will vacuum and I'll like it because it does that and delivers me the pet features I loved on the Mova P10. Well, there is a dedicated pet section in the Dreame app that includes things like special cleaning zones (where it needs to pay close vacuum attention), pet moment clips (hopefully images of your furry friends), and something called a pet activity zone (not sure what this is because I keep getting a message that says it only updates on Sundays at noon). Check my screenshots, I'm serious about that last one. I'm not sure what pet activity zones are because it's a weekly thing, like Football. Maybe it's cool, maybe it's garbage, I couldn't tell you. As for the pet clips, the vacuum has been running for roughly 20 hours over the past few days and has not spotted any of my three cats despite all of them being generally floor-bound. The one clip I have was captured when I manually took control of the robot and staked out a litter box until a cat emerged. The resulting footage is a grainy gif. This vacuum costs $1,400.
Obstacle avoidance does work for the most part. It hasn't gotten stuck on any cords yet, though it did try to climb the leg of my chair. It sometimes captures pictures of obstacles and reports back to you, too. I say sometimes, because when it does capture an obstacle photo and you tap the little icon in the app, you frequently get a traffic cone icon and the text "encrypted transmission, no cloud storage," which means nothing to me. If you exit the app and come back in, sometimes the photo loads. I am not going to do that every time.
If you noticed above I said obstacle avoidance works 'for the most part' that's because not all obstacles are equal, but luckily the Dreame L60 comes with ProLeap, the leg extension system designed to help the robot cross thresholds up to 3.47 inches. Watching this thing attempt a threshold crossing is genuinely something. It's kinda like watching a snake try to escape it's enclosure. It sorta slithers back and forth, bouncing off the obstacle for a minute or so until it conquers the threshold. It makes me feel kinda embarrassed for the robot (as weird as that sounds). I don't like watching it do it's ProLeap, but I hate listening to it even more. You're sitting there trying to work on your computer and in the other room there's plastic on metal violence that's hard to ignore. It's not elegant. It's annoying. And you would think that a vacuum with this kind of threshold crossing technology would at minimum be able to get itself up its own charging ramp consistently. It cannot. About a quarter of the time it spins its wheels at the base of the ramp and cannot get up. I have checked and repositioned the ramp. Still happens. I usually just walk over and give it a nudge.
Finally, there's another feature I haven't mentioned. The Dreame L60 can drop its little camera and clean underneath low (but not too low) furniture. That's all well and good, but the functionality creates "low clearance areas" on the map, which need buffer space around them when they are automatically added, which in turn creates little shadowrealm-like areas that are not actually rooms or any place you can physically get to. On my map, there is a phantom room just outside my office that the vacuum has decided is a carpeted space it cannot currently access. There is nothing there but grass with a block wall between. So the low-clearance funcationality results in these little map boogers hanging off the edge of my floor plan. I could edit it out sure, but I'd have to deal with the app then, and like I said it's slow and the map editing itself is painful, and frankly at $1,400 I should not have to do any of this.
Dreame makes some solid products. I have a hard floor mop from them that I genuinely love. My wife is also trying some of their beauty technology and early results are positive. But the Dreame robovac line feels like impressive hardware that's wasted by awful software that lags well behind the competition and frankly behind their own sister brand, Mova. This is a two star product at $1,400 and I would still pick my $600 Roborock over it.
Dreame, please fix your app. With robotic vacuums, it's the whole experience.
Additional Thoughts: I now see in the clean history that it spends a little bit of time each day cleaning "Area1". This is not a listed location on my map.
The skip room functionality (flexible cleaning) doesn't work. If the robot has already partially cleaned the room in CleanGenius mode, you don't have the option to select that room and skip it, even if the robot is physically in the room at the time. You'll have to hit the power button on the top of the robot and physically move it.
I was able to view the pet zone activity report. It's a heat map that shows the places that it's seen my cats. It rarely sees my cats, even though they are almost always lounging nearby, so my heat map is basically empty.
If you really want a demo of how horrendously slow the app is switch the map to 3D and try to navigate around while the robot is cleaning. The app is basically unusable at that point. And before anybody says it's my phone, I'm running this on a Pixel 9 Pro XL.
Final Note: I've switched back to my Roborock vacuum. I hope that my L60 Ultra was just a fluke and that you have better luck with yours.
Bedspring Kiss
This vacuum is not playing around. I wasn’t sure about buying something this extensive, but I just recently moved into a place with all hardwood floors, and the upkeep is extensive. I figured this was cheaper than a cleaning service. This thing is way more high tech than I was expecting, but the directions are thorough and it was easy to get up and running. There is an app and the machine talks to you, as well. It has an extremely bright light to keep track of where it goes and it seems a lot more intuitive than its competitors. Believe me, I’ve had them all at some point! I am impressed with how long this goes and how well the mopping actually was. It is a heavy duty machine and weights a good amount, fyi. My floors are clean and it cleans on my schedule. I am happy with my purchase.
David Pelayo
This has been one of my best purchases on this platform it was on sale so I got a great deal but I wished I would have purchased long ago. The vacuum is made very well with durable materials, the so does map out and track shoes and string on the floor so wel I have not had any suction issues yet. Out of the box it was super easy to set up and connect to app wich I love I go to bed and wake up to clean mopped floor everyday. I love this thing might have to buy a second one for my business it does a great job my wife loves it saves us a lot of time👍🏼
Charles
Setup for this was way easier than I expected. At first, we weren't sure how we would like the mop feature, but now we can't live without it. This makes our old vacuum feel like it was from the last century.
It mapped out our home with way better accuracy than previous vacuums we have used. Does a great job returning to the dock and not getting stuck. Even can remotely view your home with camera and take pictures of pets! Crazy good how far the technology has come.
Customer
Edit: if you leave doors open for airflow, set boundaries in the app to prevent your little robot from trying to escape!
Easily the best purchase I’ve made in years, even though it was over $1,000 when we bought it. While it has a little trouble getting some corners clean, it’s shockingly effective at >95% of the floors. Having your floors vacuumed and mopped 5 days a week is a total game changer. Assuming you paid someone $10 a day to vacuum and mop your floors 5 days a week, this pays for itself in four months at the current price. All you need to do is a very deep manual vac/mop once a month or so, and your floors look nearly perfect the rest of the time. Get the add-on kits that contain extra dirt bags, filters, soap, mop pads, etc. This thing is super effective and will fill those dirt bags!
Good app-based management and impressive mapping accuracy that is constantly self-updating.
It’s so rare to not feel ripped off these days. This machine delivers and exceeds expectations.
chitong zhao
I’ve been using this robot vacuum for a few days now and I’m honestly pretty happy with it. It does a good job picking up dust and hair, even along the edges. The noise level is reasonable and doesn’t bother me while it’s running. Setup was straightforward and the app is easy to use. It’s been a nice help keeping the floors clean without having to think about it too much. Overall, solid performance for the price.
Ran Zhen
Brought earlier version before and it was so good. Therefore, try this newer version and it works amazing. Stronger cleaning power and good routine mapping. love it!
Lil
I saw many good reviews about this robotic vacuum and decided to give it a try. It didn’t disappoint me.
This L50 ultra has it all, it mops and vacuums, it has a strong suction so picks all the dirts and dog hair from the floor, it has an auto empty station and cleans the pad by itself. All you need to do is to add water and let it do its job.
It is indeed hands free. It save me an hour every day to clean and mop the floor. The money is well spent here. I Will recommend this to any household who wants their floor to be always clean .
Mike
I’ve been using the Dreame L50 for a bit now and I’m honestly really happy with it. The suction is strong and it picks up way more dust and hair than I expected, especially in corners and along edges. After the first run, my floors actually looked cleaner, not just “vacuumed.”
It moves around the house smoothly and doesn’t get stuck or confused, which was a big issue with my old one. Setup was easy, the app is simple to use, and it’s surprisingly quiet for how powerful it is.
Overall, it just works and makes cleaning way less of a chore. If you’re looking for something reliable that actually does a good job, the L50 is definitely worth it.
Chrishell
This L50 Ultra Robot Vacuum is an amazing 2-in-1 cleaning machine! It's great for mopping and vacuuming especially in hard to reach places such as under the chairs and tables! Set up is easy through an app and it comes with its cleaning detergent for the mop pads! By using the app, you can have the machine mop or vacuum the entire room or specific spots! The robot is able to recognize if there are particular surfaces that either needs to be mopped or vacuumed. It's also pet friendly - it's able to do a pet detection and avoid our furry friends during the cleaning! Once the cleaning is complete, the robot vacuum returns to its docking station to empty the collected dust, dirty water and to recharge! Such an innovative way to make it ccleaning much easier!
WKL
I’ve been using the Dreame L50 Ultra robot vacuum for two weeks, and I’m impressed by its intelligence and performance. I’ve owned several Roombas in the past, but the L50 clearly stands out with its advanced mopping system and docking base automation.
My home has hard floors, and this little helper has kept them spotless. Its strong suction easily handles hair, dust, and carpets, while the rotating mop pads, mop-lift function, and automated cleaning system work together well—leaving my floors clean without soaking any rugs. The L50’s navigation and mapping capabilities are highly operational; it avoids obstacles effectively and produces a precise map of my home.
The Dreamhome app offers extensive customization and control, making it easy to fine‑tune cleaning preferences. Battery life is solid, noise levels are low, and the docking station provides ample storage. The convenience of the self-emptying and self-cleaning base has been a standout feature, and docking has been flawless so far.
Overall, the L50 Ultra delivers powerful suction, an impressive all-in-one mopping system, a modern and easy setup experience, robust smart home and app integration, voice assistant compatibility, and low day‑to‑day maintenance. This has been a worthwhile investment.
Vivien
I finally bought my DREAME Robot Vacuum and Mop machine after searching and comparing with other brands . can’t wait to share my thoughts after use. The machine is very easy to set up.
The vacuum is great, It picks up small dirt and runs smoothly from hardwood floor to rugs, avoids chair legs and never got stuck under my sofa . the mopping function is fantastic. It scrubs light stains and leave no excess water behind. Overall It is a great household helper. Hands-free cleaning. Highly recommended!
rivage
I absolutely love this machine! I bought the L50 Ultra right before Thanksgiving 2025, and wow — it has completely changed my home.
During the first week, I ran this robot vacuum every day, sometimes multiple times a day, testing different settings and figuring out the best cleaning schedules for our household. We’re a family of five (three kids, two adults), plus a dog and a cat, so seven total — and this has easily been the best investment I’ve ever made for my home.
The vacuuming is excellent and the mopping works extremely well. What surprised me at first was that while the cleaning was good, it wasn’t perfect right away. The robot clearly learns your home over time. The more it ran, the better it became — both in cleaning performance and navigation. Even two months later, I still see it improving.
Our home has three carpeted bedrooms, a large living room rug, kitchen mats, and tile flooring that looks like wood, and it handles every surface perfectly.
Initially, the battery life seemed a little low, but that also improved with use. I’m not sure why Dreame products behave this way, but I noticed the same thing with my Dreame Z30 stick vacuum — battery life was short at first and then got better over time. Either way, I can’t complain. The L50 Ultra will vacuum the dining room, living room, kitchen, both hallways, and laundry room in about 60 minutes, then mop those same areas in another 70 minutes, and still finish with around 25% battery remaining.
The suction power is honestly unbelievable. When I first bought this, I was also considering purchasing an air purifier because of pet hair and dust — my dog sheds moderately and my cat sheds a lot. Since running this vacuum daily, I no longer feel the need for an air purifier. It does such a great job removing dust and debris that there’s practically nothing left in the air.
I run scheduled cleanings every day, and each schedule vacuums first and then mops:
• 8:30 AM – Living room (vacuum → mop)
This area includes the litter box and the back door where the dogs go in and out in the morning.
• 2:30 PM – Main house cleaning (vacuum → mop)
Kitchen, dining room, hallways, and surrounding areas.
• Nighttime – Full house cleaning (vacuum → mop)
Runs after the kids are in bed so everything is clean for the next day.
This robot has been a complete game changer for our home. If I could rate it 10 out of 5, I absolutely would.
VM
I recently purchased the Dreame L50 Ultra cleaning robot, and it has completely exceeded my expectations. The mopping performance is outstanding—my floors are left consistently clean with no streaks or residue, even in high-traffic areas. What truly sets it apart is the fully automated experience: it intelligently navigates my home, adapts to different surfaces, and then thoroughly self-cleans and dries the mop pads afterward, which saves a tremendous amount of time and effort. The combination of powerful cleaning, smart features, and hands-free maintenance makes the L50 Ultra feel like a premium, well-engineered appliance. It has significantly improved my daily routine, and I would highly recommend it to anyone looking for a reliable, top-tier robotic cleaning solution.
mia_yam
This is my first time using a robotic vacuum cleaner, it's really easy to get started and the cleaning effect is very good.
Candice Huffaker
Wow I cannot believe how well this robot vacuum works! I don’t even have to vacuum or mop anymore it does that good of a job. Timesaver for sure. I double checked with my Dyson laser and there wasn’t anything left on the floor after it was done. Cleaning ability is just top notch. Battery life is not too bad. I don’t know about durability yet as I have only had it for 1 month. I sure hope it holds up because I love this machine!
Customer
Works well as a vacuum and mop. Good quality. Can make it over bulky floor transitions. Decent app, once you figure it out. Had it for a month now without any issues. Could come down in price, though.
Ana Caterina Rovira
We love the DREAME L50, works well and was very easy to set up.
ROLANDO RETANA
I’ve owned robot vacuums for over a decade, mostly iRobot models and more recently the ECOVACS T50 MAX PRO Omni. I thought I’d seen the best the market had to offer, until I tried the Dreame L50 Ultra.
The difference is unbelievable.
My iRobots worked okay but needed constant attention, emptying the “self-empty” bag, logging into the app all the time, tangled brushes, poor mapping, frequent cleaning. The ECOVACS was even worse, random shutdowns, wiped maps, constant “maintenance required” messages, and frustration from day one. It even acted like it had tantrums, it would just shut down and refuse to move until I carried it back to the base. At least the iRobot would let me restart it remotely and send it home, better than nothing.
Then I switched to the Dreame L50 Ultra and honestly, no words. It’s the first robot vacuum that feels genuinely autonomous. It mapped my home perfectly, cleans methodically, and even maintains itself. No tangled hairs, no manual rescues, no “I’m shutting down for no reason.” The only time I had to help it was when my dog blocked it, and it actually stopped and respected the pet. The regular maintenance is minimal, refill the water once a week, do a quick cleaning once in a while and that’s it. The rest it just handles by itself without drama.
The suction power, mopping efficiency and obstacle avoidance are all excellent. The only weak spot is the app, it works but could use a bit more polish, but the robot itself is so well built it makes up for everything.
After 10 years of using iRobot and ECOVACS, the Dreame L50 Ultra is the first one that truly delivers what others only promise. If you want a robot that actually acts like one, reliable, low maintenance and smart, this is it.
R. F.
I wanted to love the Dreame L50 Ultra robot vacuum, but alas, it was not meant to be.
I received my first unit and set it up eagerly. The initial mapping run went smoothly—I named rooms, divided areas, and backed everything up. But one day, without explanation, the map vanished, and so did my backup. Frustrating, but I re-mapped. This time, the layout skewed 45 degrees sideways. The app's rotation option only allowed 90-degree adjustments, which didn't help. I re-ran mapping multiple times, always with the same skew.
Customer support kicked in after I reached out. They guided me through basic troubleshooting, then pushed a trial firmware update (version unspecified) that fixed the rotation. However, they couldn't recover my lost maps or settings—I'd redone the house layout three times by then. Kudos to their team: polite, timely responses, and appreciative of my patience. Still, schedules and customizations reset spontaneously, with no restore option.
More issues piled on. The docking station struggled to empty the vacuum's bin fully—I often had to do it manually. Hair and debris clogged the pathway to the dust bag. While the roller brush never tangled (a real plus), it left hair clumps on the floor instead of vacuuming them up. Not ideal for homes with shedding dogs or long-haired folks.
The second unit mapped without skew, but 30 minutes into its first run, the right wheel failed. I was done.
On the bright side, mopping was quiet and effective in spots, though it couldn't tackle a dried ice cream stain even after six passes.
**Pros:**
- Excellent customer service: Responsive, polite, timely.
- Quiet mopping operation.
- Roller brush doesn't tangle with hair.
**Cons:**
- Mapping issues: Vanished maps/backups; 45-degree skew (firmware-fixed but no recovery).
- Spontaneous resets: Lost settings, rooms, schedules.
- Debris extraction: Dock fails to empty bin; clogs with hair/debris; leaves clumps on floor (bad for pets/long hair).
- Hardware failure: Second unit's wheel stopped early.
- Mopping limits: Poor on dried stains.
**Conclusion:**
Disappointed despite premium price. Well-intentioned company, but unreliable product. Not recommended for pet owners. 1/5 stars.
Valerie Robinson
Love this ! It’s work very well mopping and vacuuming. And it’s so cute!
balreddy tippireddy
Many malfunction issue mainly dust bin
Beverly F.
This is the dream floor cleaning robot. It sweeps, vacuums and mops. It is simply amazing. There are two water reservoirs, one for clean water, one for dirty. It also has a bag like a vacuum cleaner bag that all the dust and dirt is emptied into. It has a reservoir for cleaning solution that automatically mixes with the water when mopping. The total machine stands 2 foot tall is about 10 inches wide, much larger than the normal floor cleaning robots. But this bad boy does it all. It is expensive however, the time and energy that it saves, you is amazing. our home is over 3000 ft.² and it cleans about 2500 ft.² of the floors. It does have to dock and recharge in between it cannot do the whole house on one charge. It is set to sweep vacuum and then mop, you can adjust the settings all in the app for specific target cleaning. It map your house so you can do certain areas with the touch of a button. It has a built-in camera so it sees pets and other obstacles and avoids them. It is definitely a one stop shop cleaning machine. It automatically cleans the mop heads before each use. It is all self contained very easy to use and I am 100% satisfied with its ability to clean. My floors look great. I must have for busy moms that do not have time to mop sweet and vacuum every day. Mine runs daily and I love it