Coach Gray
STROBE IS GREAT: BATTERY SUCKS : AND ADORAMA CUSTOMER SERVICE SUCK MORE!!!
What’s wrong with this picture? Right, it’s a battery powered studio strobe with a freaking power cord attached. Why, you ask? Because just like dozens, that’s dozens, of other buyers of this model..THEY SENT ME A TOTALLY DEAD BATTERY THAT WILL NOT CHARGE!
Bought and over-nighted the AC adaptor you see in the photo. Strobe works flawlessly (when it has power.). This one was the last unit added to my new studio strobe setup: Two XPLOR 600s, 1 Godox V1 speedlight, and this 600PRO TTL. They work together seamlessly all controlled by the XPRO transmitter, AND, somehow, the ETTL works with my Canon R5 bodies.
So what’s the problem. STILL PITIFUL - NO CUSTOMER SERVICE HAVIN ADORAMA, kept me on hold for 20 minutes this time, then transferred me to the “product specialist” line, which promptly went to voicemail. That’s right, the customer service person said she COULD NOT HELP ME GET A REPLACEMENT BATTERY. And apparently the people who can help me, don’t work the same hours she does.
This was my fault! The ONGOING problem with this specific battery IS DOCUMENTED OVER AND OVER, but still I tried “the benefit of doubt” route and got hosed. Oh, and when you finally find somebody that sells the replacement battery (Adorama by the way, so why the hell would you dare buy another one) THEY COST $180. I paid $120 for the AC adapter.
I’m already sick of Adorama and will NEVER purchase, or recommend a purchase from them ever again. They push the product through Prime, they hype the easy return, blah, blah, then they bail when it goes sideways. I have an item that was apparently lost back in November.
SICK OF THIS COMPANY!