ZOSI 2K 8CH WiFi Security Camera System

Katie

August 11, 2024

Excellent Cameras for the price!

These are excellent cameras for the price! Easy plug and play. Great night vision. No wires to run, although the do need plugged in. I will absolutely buy again!

Defective product camera

I attempted to contact the company via email and chat, but did not receive a response from a live person. My next camera purchase will be from a local company rather than one based in another country. I only realized this when I checked for a phone number to call. It's important for companies to provide a 1-800 number for consumers dealing with defective products.

Don't buy

Update on 7/13/24 I have contacted this company dor almost a year now. When the system completely shut down 2 days ago i contacted them again. They don't respond till 2 or 3 in the morning my time which is cenyral time because they are in china. They will not call you and talk to you about the problem and they keep sending me stuff i don't need for it. I sent them pictures of wjat it was doing and explained how it wouldn't do anything but stay on the start up screen and tjat i had unplugged it and everything attached to it overnight and still did the same thing. I even told them that i hooked it directly into the wall and to a different tv and still nothing but the start up screen. The last e-mail i sent told them i wanted my money back and that i am letting everyone i know what kind of service i got and not to biy this product because it stops working and they won't stand behind the 2 year warranty that we paid for. So buyers beware not worth the money. We have had several issues with this product in the last year since we bought it. To me we shouldn't have multiple issues. I feel this product isn't worth the buy. It will loose connectivity and if the main box doesn't loose it then the cameras there self will loose it. The app will say that it is offline. Sometimes when you try to talk in it the app will say it didn't work and you have to back out of it and get back in it for it to work again. Now it is frozen and won't do anything. I unplugged it and waited 30 minutes to plug it back in and still nothing but the screen when it first starts.

ChrisWNY

August 18, 2023

Detailed review - Zosi 2K 8CH Wireless Security System (non-PoE version)

I've owned previous Zosi wireless security camera systems, so I upgraded to this one since my old cams lacked sound, alarm capabilities, and intercoms. My previous Zosi system was from 2018 and ran like a champ the entire time, not one camera failed. I also live in the NE US where we have cold snowy winters, strong winds, and plenty of storms...so the cameras did fine in the harsh weather. The cameras and NVR both work great to this day. Great night vision and very clear day footage. The old Zosi system (2018 model) used Zosi Cloud as the app, the new one uses "Zosi Smart" which is somewhat similar to Zosi Cloud. Still, I wanted to upgrade to this particular setup.

1. About the cameras...

This set included 4 cameras. All of them are outdoor rated, 2K resolution, and the cams have built-in intercoms and LED lights for alarm purposes. The viewing angle of these cams is amazing...they capture a fairly wide area with great clarity. Little to no chance they'll miss anything within 100 ft in front of them, even at night. The only real limitation to installing these cameras is they need to be near a power outlet. You can buy power cord extensions however if you mount the camera far from an outlet. The included power adapters give you about 15 ft of length which should be sufficient for most households.

2. About the NVR...

The NVR (simply stands for Network Video Recorder) is fairly small but could be even smaller as the main board inside the unit is almost the same size as a Raspberry Pi 4b. The NVR unit included a built-in 1TB HDD for recording. The NVR has about 200 ft of wireless signal range to the cameras, but thick walls and building materials such as concrete and metal will reduce this range substantially. It's best to place your NVR in a central location so that none of the cameras are especially far away when mounted. You'll need a display and a mouse connected to the NVR to set the unit up and configure it. The NVR user interface is rather clunky and immature...you cannot use a keyboard, but rather must use a mouse to click a small onscreen keyboard that is super annoying and slow to use. There is no shutdown option on the menu, but you can reboot the NVR by choosing "Manual Maintenance" from the menu. By "maintenance" Zosi seems to be referring to reboot. Reboots can be scheduled...I'd recommend once a week which is the default. You MUST hook the NVR up to your network with a network patch cable, it is NOT Wifi-capable, nor is it designed to be - some user reviews seemed to be confused by this. One major issue is that the "siren and lights" alarm cannot be set on a schedule, so if that alarm is enabled it will trigger 24x7. Unless you want to annoy your neighbors or scare the delivery guy every time a package is delivered, I'd recommend leaving the siren and lights alarms disabled. Overall the UI is not great, so it takes considerable time to configure things to your liking. The UI is one of those you-get-what-you-pay-for deals, and the main drawback when using a less-expensive camera security system like this one.

3. About the Zosi Smart app...

Many users have complained about the Zosi Smart phone app, and I can understand why. It's filled with confusing icons that don't necessarily correlate with their functionality. A big drawback is when you orient your phone horizontally or vertically, the video does not seem to orient automatically with it. This is an annoyance and something that the older Zosi cloud app had zero problems handling. I still prefer the older Zosi Cloud app over Zosi Smart, it'll take some time to adjust to the new app and will surely frustrate non-savvy users. I included a couple of screenshots (taken during the day time) from the Zosi smart app, showing that the video is fairly crisp during the day. The night vision is great as well.

4. Conclusion...

Overall for the $$ this camera security system is very nice and has a lot of features. Plan on spending a couple of hours configuring things after you mount and plug in your wireless cameras. If you put the time in, you can get this system running as well as products that cost double or triple this one. The video quality is as good as a more expensive system. The downfall is the user interface...it's immature but hopefully Zosi will update the firmware in the near future and iron out these (mostly) minor problems. For under $200 this Zosi security camera system is a great deal.

Amazing Product and Tech Support !

Awesome Product ! Had hardware issue with added camera but Support staff (Loise) was incredible.

Never gave up and resolved the issue. I highly recommend this product and support team.

Great Camera System

Bought this system for our backyard and front yard. It works great, easy to set up and is wireless connection so is less hassle. We had a problem with the HDMI connection but the customer service was really nice and resolved it for us immediately.

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Great customer service and great product.

I noticed that night vision on two of the camera started to dim over time. On closer inspection I also noted the some of the LED's were no longer lighting up. After contacting the seller I was pleasantly surprised about how concerned they were about the product and how willing they were to assist in resolution. I submitted a couple of photos of the issue and they sent me two new cameras, no other questions asked. Kudos!

Beautiful

Super sharp HD cameras.

We bought 2 sets.

Customer service was great.

Screws and Night Time video could use an upgrade or modification.

I had this Zosi system set up about 3 weeks before being burglarized. Before that The cameras survived the rain and wind, but the screws were easily threaded while mounting the cameras. As you can see the night time shots are not that good from the second floor down to the parking lot. One camera skipped while the burglar walked in front of it which would have gotten a clear shot of his face. Any suggestions for improving video quality would be greatly appreciated.

* Update changing the Saturation and Brightness helps during the night but creates overly bright areas during the day. Zosi Pano app works well with this system. I've changed the cameras to Night mode only, not sure how it will differ from Infrared.

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