ZOSI ZR16FK 4TB 16-Channel Hybrid CCTV DVR Recorder

Customer Support

Our unit had a firmware upgrade that caused the unit to go into a boot loop. We reverted back to the old firmware and the unit worked fine. We talked to customer service and they are replacing our unit. Great customer service. The DVR can't be beat for the money spent.

Delton Barrera

January 17, 2024

Zosi honors their warranties

My 16 ch DVR froze in the middle of an update. Our zosi system is a big part of our safety and comfort here at home. Thanks to Cathy, Louis, Joseph,Sugar, and zosi warranty,I had a new DVR sent to me within a week. I didn't have to spend a cent. Thank u all for taking care of me . U all have made this situation go smooth and hassle free

Customer service is great. They are happy to help you no matter how long it takes! Great product

Great customer service

Customer service “Slina”

Had bought a Zosi security camera and had so issues . Called but no answer. So I sent an email and got my questions and help quick from Slina. She was very understanding and straight forward on how to fix all my issues I had with my zosi DVR system. Her work ethic was very strong and helpful. Thank you so much and I highly recommend to send emails , instead of calling. It’s a lot easier and faster especially with Slina from customer service support.

Works great once adjusted!

Wouldn't work correctly out of box, but tech assisted and got it handled!

Not too shabby for what you're paying for

I'd give it a five star if the quick start guide booklet that came with the package was more detailed. Replaced my Q-See DVR with the Zosi, since Q-See went bankrupt and remote viewing wasn’t an option anymore. Easy installation considering circumstances, but what I give top credit for is their customer support, especially being located in China. I had some issues with remote viewing and the easiest way to resolve it was thru email communications. I have worked with “Bill” who has always and promptly replied to my inquires with detailed messages and links, that enabled me to resolve the issue. If you’re in the market for an average surveillance system, I do not want to spend an arm and a leg, I’d recommend the product.

Gluvsbooks

June 17, 2021

2tb DVR

I love this DVR is amazing and real easy to install I recommend it to anyone that wants a great item for a unbeatable price so worth it. Costumer service personnel was so helpful her name is (SHIRLEY)she answered all my questions and concerns.

Never deal with Zosi!

Only one camera is visible.

Contacted customer support multiple times - by telephone, e-mail and WhatsApp - but no response.

They operate by HK time.

Have to return and never deal with Zosi.

Avelino

May 2, 2021

Cheap replacement will do for you now

I like the price, don't like how the connectors on back of the unit are one on top of each other vs all 16 in same horizontal line. Hard to get on / off. The other observations are the picture quality of cameras changed with this new dvr replacement. Not as high def as before.

Worth the price

System works and no frills or thrills to it. We had an issue where it kept on rebooting. I contacted support and they were able to walk me through some trouble shooting, but still didn't work. I had to send it back to the factory and it took about a week and a half back and forth. At the end of the day, system seems pretty solid and the customer service support was stellar.

Easy replacement for my failed recorder

Bought this to replace a failed Lorex unit. I was able to swap them out no problem, same connections and took only about an hour to get it done. I had some questions about setting up on network and used the IG link. They were very responsive and responded very quickly. I use a 32" monitor and the display is awesome. Happy with my purchase

Update : The unit had failed but the manufacturer has promised to replace the defective unit

See attached the tag from the bottom of the unit. I have formatted the hard drive 3 times. I have tried other 12 volt power supplies. I have downloaded and installed the patch from the Zosi website : 04ZN(M) V1.4.4 Upgrade file rootfs-hi3520d. The unit continues to keep rebooting every 5 minutes or so. The manufacturer has not been helpful. I DO NOT RECOMMEND THIS PRODUCT !!! Update - The unit had failed but the manufacturer has promised to replace the defective unit